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Track activities, manage calls, and monitor performance—all from a single interface.
Seamlessly switch between Inbound, Outbound, and Blended call modes based on operational needs.
Scoreboards display live performance metrics to help teams meet and exceed targets.
Agents can track their activities, manage calls, monitor KPIs, request breaks, and access their queues — all from a single interface designed for efficiency and ease of use.
Monitor real-time statuses
Seamless handling of incoming customer calls.
Schedule and execute outbound calls with ease.
Manage both incoming and outgoing calls simultaneously.
No matter your operational model, Centrus.One adapts to your business needs.
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Keep track of your team's real-time availability and monitor performance metrics effortlessly.
Easily initiate forced logouts or assign breaks to maintain workflow balance when needed.
Quickly reassign agents to different queues to adapt to changing call volumes.
Average Handling Time (AHT)
First Call Resolution (FCR)
Service Level (%)
Customer Satisfaction Score (CSAT)
Centrus.One allows you to set up intelligent alarms to proactively monitor operations:
Grant the right level of access to each user based on their role. From agents to supervisors and admins, Centrus.One ensures that every team member only sees the information and features they need—nothing more, nothing less.
Maintain complete audit trails even after user accounts are removed. Centrus.One securely stores deleted user logs and history, ensuring full traceability and compliance with internal policies and regulations.
Seamlessly integrate with your existing directory services. With LDAP authentication, users can securely log in using their enterprise credentials, simplifying account management and enhancing security.
Centrus.One completely streamlined our contact center. The unified dashboard allows our agents to work faster and with fewer errors, and our supervisors have real-time insights to manage operations effectively.
With Centrus.One’s real-time KPIs and reporting, we’ve significantly improved our service levels and customer satisfaction scores. The level of control and visibility is unmatched.
The implementation was fast and the platform integrated smoothly with our existing CRM and SIP systems. Centrus.One’s support team has been responsive and extremely helpful throughout..
Centrus.One gives us full control over user access, call handling, and performance monitoring—all in one place. It's the smartest investment we've made for our contact center. .
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